Privacy Policy

1. Introduction

At Wing Snob, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at chick-wingsnob.click, use our services, place orders, or interact with us in any way.

This policy applies to all information collected through our website, mobile applications, in-store visits, phone orders, catering services, and any other means of interaction with Wing Snob. By using our services, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell your personal data to third parties. Your privacy is our priority, and we are committed to maintaining your trust through transparent data practices.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Create an Account: Name, email address, phone number, delivery address, date of birth, username, and password
• Place Orders: Order history, food preferences, special dietary requirements (vegan, vegetarian, halal, kosher, gluten-free), allergen information, delivery instructions
• Payment Information: Credit card details, billing address (securely processed and encrypted through our payment processors)
• Contact Us: Messages sent through contact forms, customer service inquiries, feedback, and reviews
• Loyalty Program: Participation in rewards programs, points earned, redemption history, favorite menu items
• Reservations & Catering: Table reservation details, catering event information, guest count, special occasion notes
• Marketing Preferences: Email subscription preferences, notification settings, promotional interests
• Surveys & Contests: Survey responses, contest entries, promotional participation

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, clicks, navigation patterns, referral sources
• Location Data: Approximate location based on IP address, GPS coordinates (with permission) for delivery services
• Cookie Data: Session identifiers, preferences, shopping cart contents, website analytics data
• Performance Data: Website loading times, error reports, feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media: Profile information if you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status updates
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Campaign performance data and audience insights (anonymized)
• Business Partners: Information from loyalty program partners or promotional collaborations

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food services:

• Order Processing: Fulfilling food orders, processing payments, arranging delivery or pickup
• Account Management: Creating and maintaining your account, authenticating logins, managing preferences
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing usage patterns to enhance our menu, services, and website functionality
• Personalization: Customizing your experience based on order history and preferences

3.2 Communication

We communicate with you for various service-related purposes:

• Order Updates: Confirmations, preparation status, delivery notifications, receipt information
• Customer Service: Responses to support requests, feedback follow-ups
• Important Notices: Policy changes, service updates, security alerts, account notifications
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)
• Loyalty Programs: Points balance updates, reward notifications, exclusive member offers

3.3 Marketing and Analytics

With your consent, we use information for marketing and analytical purposes:

• Personalized Marketing: Tailored promotional offers based on your preferences and order history
• Website Analytics: Understanding traffic patterns, popular content, user behavior
• Campaign Effectiveness: Measuring success of marketing campaigns and promotions
• Market Research: Developing new menu items and services based on customer preferences
• A/B Testing: Testing website features and promotional offers to improve user experience

3.4 Legal Compliance and Security

We may use your information for legal and security purposes:

• Legal Requirements: Complying with applicable laws, regulations, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Safety Protection: Protecting the rights, property, and safety of Wing Snob, customers, and staff
• Dispute Resolution: Resolving conflicts, investigating complaints, enforcing agreements

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card transactions and payment authorization
• Delivery Services: Coordinating food delivery, tracking orders, managing delivery routes
• Cloud Storage Providers: Secure data storage and backup services with enterprise-grade security
• Email Marketing Services: Sending promotional emails and managing subscriber lists (with consent)
• Analytics Tools: Website usage analysis, performance monitoring, user experience optimization
• Customer Support Tools: Managing customer inquiries and support ticket systems

4.2 Legal Requirements

We may disclose your information when legally required or necessary:

• Court Orders: Responding to subpoenas, warrants, and other legal processes
• Regulatory Compliance: Meeting food safety, health department, and business licensing requirements
• Law Enforcement: Cooperating with investigations of illegal activities or policy violations
• Emergency Situations: Protecting public safety and preventing harm to individuals

4.3 Business Transfers

In the event of business changes:

• Mergers and Acquisitions: Information may be transferred as part of business assets
• Asset Sales: Customer data may be included in the sale of business operations
• Customer Notification: We will provide advance notice before any transfer occurs
• Policy Compliance: New owners will be required to honor existing privacy commitments

4.4 With Your Consent

We may share information for other purposes with your explicit consent, such as:

• Participating in joint promotions with partner businesses
• Sharing reviews or testimonials (with your permission)
• Research studies or surveys you voluntarily participate in

5. Data Security

5.1 Technical Measures

We implement comprehensive technical security measures to protect your information:

• Encryption: SSL/TLS encryption for all data transmission between your device and our servers
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Access Controls: Role-based access restrictions ensuring only authorized personnel can access personal data
• 24/7 Monitoring: Continuous security monitoring and threat detection systems
• Regular Backups: Automated data backups stored in secure, geographically distributed locations
• Server Security: Hardened servers with regular security updates and patches

5.2 Organizational Measures

Our organizational security practices include:

• Employee Training: Regular privacy and security training for all staff members
• Data Handling Procedures: Strict protocols for accessing, processing, and storing personal information
• Confidentiality Agreements: All employees and contractors sign comprehensive confidentiality agreements
• Incident Response Plan: Detailed procedures for responding to potential security breaches
• Regular Audits: Periodic security assessments and compliance reviews
• Vendor Management: Thorough security evaluations of all third-party service providers

5.3 Your Security Responsibilities

You can help protect your information by:

• Strong Passwords: Using unique, complex passwords for your account
• Account Security: Never sharing your login credentials with others
• Public Computer Safety: Logging out completely when using shared or public computers
• Phishing Awareness: Being cautious of suspicious emails or links requesting personal information
• Prompt Reporting: Immediately notifying us of any suspected unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you via email and provide details about the incident, steps we're taking, and actions you should consider taking.

6. Cookies and Tracking Technologies

We use various technologies to collect information about your browsing behavior and preferences. The following table details the types of cookies and tracking technologies we use:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login sessions, shopping cart, security	Session (deleted when browser closes)
Functional Cookies	User preferences, language settings, location memory, accessibility options	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, traffic measurement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, remarketing	Up to 1 year

Additional Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and settings in your browser
• Session Storage: Temporary storage for shopping cart and form data

Cookie Management

You can control cookies through your browser settings:

• Accept or reject all cookies
• Delete existing cookies
• Block third-party cookies
• Receive notifications before cookies are placed

Note: Disabling certain cookies may affect website functionality, such as the ability to place orders or maintain login sessions.

7. Your Privacy Rights

Under applicable privacy laws (including GDPR and CCPA), you have the following rights regarding your personal information:

7.1 Right of Access

You can request to view all personal data we have collected about you, including:

• Account information and order history
• Personal preferences and settings
• Communication records and support interactions
• Marketing consent status and preferences

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, such as:

• Updating contact information
• Correcting billing or delivery addresses
• Modifying dietary preferences or allergen information

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data when:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis for processing
• The data has been unlawfully processed
• Erasure is required for legal compliance

7.4 Right to Restrict Processing

You can request limitation of how we use your data in certain circumstances:

• When you contest the accuracy of the data
• When processing is unlawful but you prefer restriction over deletion
• When we no longer need the data but you need it for legal claims

7.5 Right to Data Portability

You can request to receive your personal data in a structured, machine-readable format, including:

• Order history and transaction records
• Account preferences and settings
• Loyalty program data and points history

7.6 Right to Object

You can object to processing of your personal data for:

• Direct marketing purposes (including email campaigns)
• Profiling for marketing purposes
• Processing based on legitimate interests

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

How to Exercise Your Rights

To exercise any of these rights:

• Email us at [email protected]
• Call us at +1 207-348-6900
• Mail us at 300 Goose Cove Rd, Deer Isle, ME 04627, USA
• Use the contact form on our website

Response Time: We will respond to your request within 30 days and provide a status update if additional time is needed.

8. Children's Privacy

Wing Snob is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe we have collected information from your child:

• Contact us immediately using the information provided below
• We will promptly investigate and delete any such information
• We will take steps to prevent future collection from that individual

Age Verification: We may request age verification for certain services or promotions to ensure compliance with applicable laws.

9. International Data Transfers

Wing Snob operates primarily in the United States, but we may transfer your personal information to other countries for processing and storage. We ensure appropriate protections are in place for international transfers.

9.1 Protection Measures

When transferring data internationally, we implement:

• Adequacy Decisions: Transfers to countries recognized as providing adequate data protection
• Standard Contractual Clauses (SCCs): EU-approved contractual terms for data transfers
• Data Processing Agreements: Binding agreements with all international processors
• Security Safeguards: Technical and organizational measures to protect transferred data
• Regular Audits: Ongoing compliance monitoring and assessment

9.2 Transfer Destinations

Your data may be transferred to:

• United States: Primary data processing and cloud storage services
• European Union: Data analytics and business intelligence services
• Other Countries: As necessary for service provision, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy and as required by law. The following table details our retention periods:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution, fraud prevention
Order History & Transaction Records	7 years	Tax requirements, accounting obligations, warranty claims
Marketing Consent Records	3 months after consent withdrawal	Proof of consent status, compliance documentation
Website Usage Logs	Up to 2 years	Security monitoring, analytics, performance improvement
Customer Support Records	3 years	Service quality improvement, training, dispute resolution
Payment Information	As required by payment processors	Fraud prevention, chargeback protection, refunds
Loyalty Program Data	5 years after last activity	Program administration, reward fulfillment, fraud prevention

Safe Data Disposal

When retention periods expire, we ensure secure data disposal through:

• Electronic Deletion: Complete and unrecoverable deletion from all systems
• Physical Destruction: Secure shredding of paper records and storage devices
• Backup Removal: Deletion from all backup systems and archives
• Disposal Documentation: Maintaining records of data disposal activities
• Third-Party Verification: Certificates of destruction from disposal service providers

11. Third-Party Links and Services

Our website may contain links to external websites, social media platforms, and third-party services that are not operated by Wing Snob. This Privacy Policy does not apply to these external sites.

Important Considerations:

• No Responsibility: We are not responsible for the privacy practices of third-party websites
• Independent Policies: Third parties have their own privacy policies and terms of service
• Review Recommended: We encourage you to review privacy policies before providing information to third parties
• Your Responsibility: Exercise caution when sharing personal information on external sites
• Social Media: Information shared on social media platforms is governed by their respective privacy policies

12. Policy Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

12.1 Change Notification Methods

When we make changes, we will notify you through:

• Website Notice: Prominent banner on our homepage announcing policy updates
• Email Notification: Direct email to registered users about significant changes
• Account Dashboard: Pop-up notification when you log into your account
• Mobile App: Push notifications for app users about important updates
• Explicit Consent: Required consent for material changes that affect your rights

12.2 Staying Informed

To stay updated on policy changes:

• Check Regularly: The most current version is always available on our website
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Continued Use: Continued use of our services constitutes acceptance of updated terms
• Disagreement Option: If you disagree with changes, you may discontinue using our services

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Wing Snob Privacy Team
300 Goose Cove Rd, Deer Isle, ME 04627, USA
Phone: +1 207-348-6900
Email: [email protected]

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST

Response Commitment: We will acknowledge your inquiry within 3 business days and provide a complete response within 30 days.

13.1 Privacy Complaints

If you have a complaint about our privacy practices:

• Contact Us First: We encourage you to contact us directly for fastest resolution
• Escalation Process: Unresolved complaints may be escalated to our Privacy Officer
• Regulatory Authority: You may also contact your local data protection supervisory authority
• Documentation: Please provide as much detail as possible to help us investigate

US Privacy Regulator: Federal Trade Commission (FTC)
Website: consumer.ftc.gov | Phone: 1-877-FTC-HELP

14. Withdrawal of Consent

You have the right to withdraw your consent for certain data processing activities at any time.

14.1 Marketing Consent Withdrawal

To stop receiving marketing communications:

• Unsubscribe Link: Click the unsubscribe link in any promotional email
• Account Settings: Log into your account and update communication preferences
• Customer Support: Contact us directly to opt out of all marketing
• Phone Opt-Out: Call us to remove your number from marketing lists

Processing Time: Marketing opt-out requests are processed within 48 hours. You may receive communications already in progress during this period.

14.2 Account Deletion Process

To completely delete your account and associated data:

1. Log into your account and navigate to account settings
2. Select "Delete Account" and follow the confirmation steps
3. Alternatively, contact customer support for assistance
4. We will confirm deletion within 5 business days
5. Some information may be retained for legal compliance as outlined in our retention policy

15. Conclusion

At Wing Snob, protecting your privacy is fundamental to our business values and customer relationships. We are committed to being transparent about our data practices and providing you with meaningful control over your personal information.

We understand that trust is earned through consistent actions, not just words. Our privacy practices are designed to respect your rights, protect your information, and enhance your experience with our food services.

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us. We welcome your feedback and are always working to improve our data protection measures.

Thank you for choosing Wing Snob and trusting us with your personal information. We look forward to serving you delicious food while protecting your privacy every step of the way.

Remember: This Privacy Policy was last updated on January 15, 2026. Please check back periodically for updates, as we may revise this policy to reflect changes in our services or legal requirements.