Refund Policy

1. Overview

At Wing Snob, we are committed to providing exceptional dining experiences and premium quality food. Your satisfaction is our top priority, and we stand behind every meal we serve. This refund policy outlines our commitment to addressing any concerns you may have regarding your purchase.

We understand that sometimes things don't go as expected, and we're here to make it right. Whether it's a quality issue, incorrect order, or service concern, we want to ensure you leave with a smile and a satisfied appetite.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Request must be made within 24 hours of purchase for dine-in orders
• Request must be made within 2 hours of delivery for takeout/delivery orders
• Original receipt or proof of purchase must be provided
• Food items must be substantially uneaten (minimum 75% remaining)
• Issue must be related to quality, preparation, or service concerns
• Valid contact information must be provided for follow-up
• Customer must be willing to explain the nature of the complaint

3. Non-Refundable Items

The following items and situations are not eligible for refunds:

• Food items that have been substantially consumed (less than 75% remaining)
• Orders cancelled after preparation has begun
• Custom orders made to specific customer preferences
• Beverages and alcoholic drinks (unless unopened)
• Gift cards and promotional vouchers
• Catering orders cancelled less than 24 hours in advance
• Special event bookings and party packages
• Dissatisfaction based solely on personal taste preferences
• Orders refused at delivery without valid reason
• Items damaged due to customer mishandling after receipt

4. Refund Process

To request a refund, please follow these steps:

• Step 1: Contact us immediately via phone at +1 207-348-6900 or email at [email protected]
• Step 2: Provide your order number, receipt, and detailed description of the issue
• Step 3: Retain the food items for potential inspection by our staff
• Step 4: Our manager will review your case and contact you within 2 hours
• Step 5: If approved, return the items to our location or wait for pickup (delivery orders)
• Step 6: Refund will be processed once items are inspected and verified
• Step 7: You will receive confirmation of the refund processing

5. Refund Methods and Timeframe

Approved refunds will be processed using the following methods:

• Credit Card: Refund to original payment card within 3-5 business days
• Debit Card: Refund to original card within 5-7 business days
• Cash Payments: Immediate cash refund available at restaurant location
• Gift Cards: Refund via new gift card of equal value
• Mobile Payments: Refund to original mobile wallet within 2-4 business days

Please note that actual refund timing may vary depending on your bank's processing policies. We will provide you with a refund confirmation number that you can use to track the status with your financial institution.

6. Exchanges Policy

In many cases, we prefer to offer exchanges rather than refunds to ensure you have a positive Wing Snob experience:

• Food Exchanges: Replace incorrect or unsatisfactory items with alternatives of equal or lesser value
• Meal Upgrades: Option to upgrade to premium items by paying the difference
• Future Dining Credits: Store credit that can be used for future visits with extended validity
• Complimentary Items: Additional sides, desserts, or beverages as compensation
• Re-preparation: Fresh preparation of the same item with careful attention to your concerns

Exchanges are often processed faster than refunds and allow us to demonstrate our commitment to your satisfaction. Our team will work with you to find the best solution for your situation.

7. Damaged or Defective Items

Special policies apply to items that arrive damaged, defective, or with quality issues:

• Immediate Replacement: Damaged items will be replaced at no additional charge
• Quality Concerns: Items not meeting our standards will be remade or refunded
• Temperature Issues: Cold food that should be hot will be replaced with properly heated items
• Missing Items: Incomplete orders will be completed or refunded for missing components
• Packaging Damage: Items damaged due to packaging failures will be fully replaced
• Contamination Concerns: Any suspected contamination will result in full order replacement and investigation

8. Contact Information

For refund requests, questions about this policy, or to discuss any concerns about your Wing Snob experience, please contact us:

Last Updated: January 2026
Effective Date: This policy is effective immediately and applies to all orders placed on or after the effective date.